Before you travel

What happens if my flight is delayed?

Our service means that if you provide your flight number when you're booking your airport taxi, we'll be able to track your flight and adjust your pick-up time automatically according to your actual arrival time. Once your flight has landed, your driver will wait for 60 minutes. This should give you plenty of time to pass through security, claim your baggage and head through to arrivals to meet your driver.


Where will I meet the driver when I arrive?

Please check your confirmation email, as this will have instructions that tell you exactly where to go. Once your driver is assigned, we’ll send you their name and phone number. The driver will be able to get in touch with you too, so keep your phone to hand on the day of travel.